We will provide you with flexibility and choice regarding dates and times for booking, any additional or special requirements will be confirmed with you at the point of booking or on arrival at reception.

We will fully explain and give clear practical advice to help you understand the work required, this can then be confirmed in writing upon request.

Any charges for diagnostic (see Diagnostics - Pricing) or exploratory work will be confirmed as will our cancellation policy.

Estimates and quotations can be provided upon request and before any work is carried out. Estimates are a close approximation of costs, quotations are precise.

Accepted methods of payment can be confirmed on request prior to any work commencing.

Replaced parts will be made available for you to view and examine upon request.

Additional work required will need to be prior authorised by you, unless you agree otherwise.

All elements of the work undertaken will be explained in full upon collection/delivery.

Work carried out will be charged at our standard rates (see Current Rates). Any exceptions to this rate, such as tyres, Valet and other services will be advised at the time of enquiry or booking.

Where possible and practicable, charging will be made using manufacturers recommended times as published by ICME.

Our minimum charge will be £21.74 and will include the first 15 minutes of work. Further work will be charged in 15 minute increments at the pro-rata hourly rate.

Pricing will be clear and inclusive of parts, labour, VAT and any other additional charges

We ensure all our staff are competent to carry out the work within their responsibilities, trainees will be appropriately supervised by a competent member of staff

Appropriate equipment is used to carry out the work we undertake

All work carried out is guaranteed unless it is specifically agreed in advance with the customer that a non-standard or temporary repair is carried out without or with reduced guarantee.

All new parts fitted carry the manufacturers guarantee against defect in materials or manufacture and include labour to replace in our workshops. The guarantee period will be for a minimum of 12 months or 12,000 miles, whichever occurs sooner. Guarantees do not cover abuse or misuse.

The guarantee period on some parts, e.g. Batteries, will be longer and this will be advised at the time of enquiry or supply.

Labour-only repairs to existing components of a vehicle that do not involve the replacement of any parts are guaranteed against failure due to faulty workmanship for a period of 3 months or 3,000 miles, whichever occurs sooner.

Wherever possible, notification of any fault or failure should be made to us as soon as apparent to enable prompt rectification. Failure to do so may result in damage to other components and such subsequent damage may not be covered by guarantees. Most replaced new parts are covered by a nation wide guarantee scheme within our trade organisations. Please ask for details of this.

Payment must be made in full with cash, credit or debit card after completion of work but before the vehicle is released unless prior agreement has been made for alternative arrangement, including payment by cheque. We accept all major debit and credit cards except American Express or Diners Club due to excessive charges. We reserve the right to ask for a deposit or prepayment for special order parts and services and for some high-value repairs especially on older vehicles.

At times it may be necessary or desirable for work to be subcontracted to one of our specially vetted and selected associated specialist companies. Whenever a customer vehicle is sent to such a specialist for repair it remains in our care and is fully covered by our insurance. All guarantees are covered by us and at no stage will a customer be referred to any specialist repairer for satisfaction of repair.

No offer of warranty or guarantee made by us is designed to, and nor will it, affect your statutory rights.

If a complaint is made, immediate action will be taken in-line with the code of practice procedures. In the unlikely event that we are unable to resolve any problem that may arise the organisations to which we belong offer a free to the consumer advice and conciliation service and we will provide their contact details on request.